Returns & Exchanges Policy

At Serenity Par, we take pride in handcrafting each candle with care. We want you to love your purchase, but we understand that sometimes exchanges may be needed.

• Exchanges Only – Due to the nature of our products, we do not accept returns for refunds. However, we are happy to offer an exchange for another candle of equal value.
• Condition – To be eligible for an exchange, the candle must be unused, unlit, and in its original packaging.
• Timeframe – Exchange requests must be made within 14 days of delivery.
• Damaged or Defective Items – If your candle arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will issue a USPS insurance policy.
• Process – To start an exchange, please email us at orders@serenitypar.com with your order number and request. Once approved, we will provide instructions for returning your item and sending your replacement.

We want your candle experience to be nothing less than perfect. If you have any questions about your order, please don’t hesitate to reach out to us.